Sleepamongcampfires
18:24 11 Apr 25
Recently before the passing of my grandmother, she received care at spring mill. We were so taken back by the kindness and care. Specifically by a lady named Janine who was fantastic in providing us hospitality . She went out of her way to give us a snack and lunch when my grandmother was in her last week of life (November ‘24) She communicated with us and comforted us in a time of need. She is an outstanding asset to the place. Additionally the couple Duke and his wife Kimisha were caring and kind and my grandmother was thankful to have them. The facility is well kept and clean with well trained staff and a lot of activities and options for many different needs.
Mr Handyman
14:08 21 Feb 25
Spring Mill is a very beautiful facility. However, the management, staffing and care at Spring Mill has declined significantly over the past few months, and competent leadership and direction have been lacking.Personnel and management turnover has been very high, and at times there are just not enough staff to provide reasonable or expected levels of care for the residents at critical times. Although I once gave a 5 star review, I can no longer recommend Spring Mill as a safe place for a loved one to be. A move to another residence will not be easy, but I know i now need to consider alternative care options to make sure I am getting quality care for my loved one.
Laura Swartz
02:14 16 Feb 25
Kelly Chambers
16:40 08 Feb 25
My grandma is here and it’s been so wonderful! She’s going better than she has been in several years, attending activities, mass and group events! She’s RAVES about the food. Thank you for being so good to my grandma!
Roseann Endres
22:51 26 Dec 24
I had a great experience at Spring Mill today. Janine took me around and it was immediately clear that she’s a fan favorite! It was heart warming to see that she has such a great rapport with the residents. I could tell that they really love all the attention she gives them. The tour was awesome and the facility is top notch. Highly recommend!
Kaleb Rosario
19:47 19 Dec 24
I love spring mill its a really great place and ill definetly come back
Lois Jawers
17:31 07 Dec 24
I recently moved a relative into Spring Mill. The process up to the actual move was very smooth but after the move, I found it almost impossible to get a response to emails, texts and phone calls that I placed after one of the promises made to her was not fulfilled. After many attempts, I finally received a response, and it has been resolved. The facility is very nice and other than my less than great experience with communication, I would recommend it.On another note, I have to mention that the person at the front desk who greets folks and answers the phone (Alexa) is stellar. She is always friendly but professional, kind and very helpful. She's very quick to respond and always follows through. Thank you, Alexa!
Joseph Nemcik
15:16 19 Nov 24
I come to Spring Mill on a daily basis as a Rehab Director for Powerback Rehabilitation. We are a rehab company who provides PT/OT/ST for the residents at Spring Mill. Spring Mill is the equivalent to a 5 star hotel with the feeling of being at home. The atmosphere is warm and relaxing and the staff are caring and compassionate. Spring Mill is a top-notch senior living community and would highly recommend it to anyone looking for a place for their loved ones.
Stephanie Carlucci
13:45 19 Nov 24
I highly recommend Spring Mill for families looking for their loved ones. It is a beautiful community with friendly and welcoming staff. They care deeply for their residents.I work in the industry at another community nearby and have had the pleasure of working with their team and Janine Diambrosio on many occasions. She truly is a wonderful person who strives to help seniors everyday live their best lives. Your loved one is sure to thrive there.
Linda Hytha
01:06 14 Nov 24
My mother-in-law received kind and respectful care as she spent the last weeks of her life at Spring Mill. The director, Janine, was incredibly comforting during that difficult time. All the staff were caring and attentive. At one point an aide felt compelled to get a soft blanket from her car and wrap Mother up in it because she said that Dee would like the feel of a fuzzy blanket. It was very touching! The facility is sparkling clean and the aesthetics are pleasing. We enjoyed meals on the patio and were entertained one afternoon with live music. Thanks to all who made an emotionally challenging time more bearable.
Linda Inferrera
16:41 06 Nov 24
From the moment I walked in, I knew Spring Mill was the place for my dad. The atmosphere is warm, welcoming, clean and home-like. The staff is friendly, and was responsive and accommodating to any concerns my father had at move-in. He has been living there now for two months and has improved greatly both mentally and physically. The staff continues to caringly encourage him. I would definitely recommend looking into Spring Mill Senior Living community!
Chris benzing
17:04 01 Nov 24
I visit Spring Mill on a weekly basis as a Chaplain from Holisticare Hospice. We support clients at end of life and create a comfortable and peaceful space to process feelings. Spring Mill is a beautiful location nestled in the woods and wonderful staff and residents. I’ve even eaten at their dining area with residents and enjoyed the meals and deserts. Great location, ambience, staff and residents. Beautiful private patio in the back to sit with clients and reflect on life!
Rebecca Osting
16:16 01 Nov 24
Spring Mill is an exceptional residential community that I highly recommend to anyone seeking a tour. I encourage interested parties to call to schedule a tour!
Tim Sanville
15:51 01 Nov 24
My dad and I were in and out of 6 different assisted living facilities. The greeting and reception we received from Janine at Spring Mill just blew us away. She talked with us like we were long lost friends. Within minutes she had the wonderful director, Kelly talking with us. They willingly accepted Mom and her needs. The tour Janine provided was just what we needed and we never felt pressured at all just accepted and welcomed. Janine saw our needs and met them. Our decision to have Mom sent there was instant. I highly recommend anyone looking for assisted living to go to Spring Mill first. You won't be disappointed!
Gregg Hennix
05:21 26 Oct 24
Awesome senior care community and staff. A1......
Chioma Iwuoha
15:17 25 Oct 24
The staffs at spring mill senior living are great at their jobs. The facility is one of the cleanest I have visited.
Tawanda Hennix
21:37 24 Oct 24
Hospitality was great, the food was good.
Colleen Collins
18:07 27 Sep 24
Spring Mill has a beautiful facility and staff! Our friend’s mother was in the memory care unit and the care was second to none!
Rick
18:51 26 Sep 24
Great New Team and a beautiful Community
Gina Cotteta
15:20 09 Aug 24
Spring Mill Senior Living emphasizes a whole team approach. It's not just their name... they literally SPRING into action when a senior needs their help transitioning into their community. Janine and Kelly really care for and love their residents.... and it's palpable! As a senior living advocate and owner of We Care Senior Solutions, we have seen 100's of communities. They are top notch!
Krissy Conners
17:18 07 Aug 24
One word amazing!!!!!!
Steph Lomanto
16:23 07 Aug 24
Spring Mill is such a lovely and welcoming place for loved ones...from the beautiful grounds and buildings and especially the welcoming, warm and knowledgeable staff (especially Janine whom we were working with), it's definitely our first choice for our Dad. We were actually getting things ready for our father to move there, but unfortunately, for the time being had to pause as he's experiencing some new health issues we need to address prior to moving him. Hopefully, though, if all works in getting him through these issues, we will be excited to have him be at Spring Mill! They offer so many different activities and entertainment as well as physical and mental therapies and are very concise and hands-on with their community there. 10 stars!
Anna Keffer
22:43 06 Aug 24
I had a wonderful visit today with Janine and Savanna from the sales team at Spring Mill. The community is beautiful, welcoming, and clean. I was impressed with the size of the units as well as all the activities. I got to meet one of the resident ambassadors who is highly involved in the community activities. The residents and staff are all so engaging! Highly recommended Spring Mill to anyone looking to make a transition.
pamela payne
19:33 06 Aug 24
I have visited Spring Mill and it’s a beautiful community. I would definitely recommend moving a loved one there.
Karen Lovelund
17:34 06 Aug 24
Samuel Conti
18:15 18 Jul 24
Great facilities
Sarah Davis
19:26 12 Jul 24
Spring Mill is a fantastic senior living facility. My mother-in-law has been living there for about two years now and we couldn’t be happier with her care. Janine, Jillian, and the rest of the staff at Spring Mill have been nothing but helpful and always greet you with a smile and a hug. Before moving her here I toured 6 or 7 other facilities looking for the best fit and I am very happy we decided on Spring Mill. No regrets. My mother-in-law enjoys going on lots of field trips and participating in an array of activities that Spring Mill provides. Whenever we call she usually says she is busy with this activity or that. A huge improvement from where she was before moving here. And anytime she doesn’t pick her phone up it’s great peace of mind knowing we can call the front desk and they can find her quickly so that we know she is ok. The communication between the staff and me and my husband had been top notch. Anytime we have a question it is answered in a timely manner.The facility itself is also nice. They have a large outdoor patio with a garden and lots of seating and umbrellas. And they regularly have live music for the residents. There is always something special going on at Spring Mill. Sometimes when we visit we like to take her out to eat but it’s also nice to know that the dining room is a good option. I’ve eaten there many times and never had a bad meal. So if you are thinking of having a loved one move in to Spring Mill, do it now, the only thing you will regret is not moving them here sooner.
Ola Samuel
13:55 05 Jul 24
Jk Kriebel
19:32 26 Jun 24
Not all of us are that happy about Spring Mill. Please notice all the reviews have a 5. All mentioned Janine , I had concerns not just for residents who need help but also the staff . Under staffed in the dining room, while some staff members have unhealthy attitudes about some of the residents. I applaud those who are caring and compassionate.The previous post about a resident who was locked out tells you that the facility has to have a protocol in place and are having trouble doing room checks, and where the residents are at all times.My advice do your homework, it's not all glitz.
Howard Jones
15:58 25 Jun 24
Chris is such a great guy , with a personality and wisdom to match. Spring Mill is so fortunate to have such a caring intelligent person on staff. I feel comfortable and can go about my busy day knowing he is there looking after my loved one. Thank you from the bottom of my heart CHRISTOPHER , what a great nurse you are !!!
Sandy Miller
01:43 19 Jun 24
Warning – hard to read – worse to witness:I live in the neighboring community. I was out for my evening walk on 6/18; at approximately 8:30 pm, coming towards me was a woman pushing a walker, and she was clearly panicked. She asked, “Am I going in the right direction for Spring Mill.” I knew immediately something was wrong – very wrong. I walked her to the door of Spring Mill, and we were able to access the interior lobby between the exterior of the building and the interior of the building. I tried the door to get the resident into the building, but the door was locked. I noticed the sign that the door locks at 8:30 pm. I picked up the phone and rang the doorbell for 25 minutes. I sat her down in a chair and ran around the back of the building because I had heard the kitchen staff there earlier. I banged on the kitchen door – nothing. I ran back around the building and frightened some poor first-floor resident by tapping on her window – she opened her window. I explained that I had been trying to get this poor resident into the building and to her “room” for the past 25 minutes. Finally, after 30 minutes, an employee walked by, and I pounded on the door. She opened the door, and the resident was able to make her way to her room. WHAT A MESS!The doors cannot get locked from the inside because it’s a fire hazard – understandable – but why is there an empty desk and no guard to prevent such an occurrence from happening? I should have called the police. This could have turned out badly. I left with 4 business cards and was going to write an email to every single one of them – the reason I’m posting this publicly is because this issue could easily be swept under the run internally and it’s too big an indicator that there is a bigger problem. These are human beings that are being left in the care of others. It’s not the hourly staff’s fault. This is clearly a management problem. If this were my mother, I’d be furious. Especially since these kinds of “establishments” are not inexpensive.To upper management – don’t post a placating response and slap a Band-Aid on this – other people’s lives are being entrusted in your care.
Janiene Pitt
21:43 06 May 24
The whole Spring Mill crew was such a delight to meet. I get the opportunity to meet with and see senior living facilities often--I can honestly say Spring Mill seems to have something special going on. Their eagerness to think outside of the box to provide healthcare related choices to residents speaks volumes. As does the willingness of the staff to become Eden Alternative certified. What an incredible difference this can make in the lives of the elderly.
larissa cabunag
23:38 02 May 24
Spring Mill has a great team filled with engaging and professional staff. From engaging activities to thoughtful amenities, every day is filled with opportunities for joy and connection. A great team, beautiful community, and happy residents!
Jeanne Maugle
19:03 24 Apr 24
Spring mill is a wonderful Senior, living facility. It offers, personal care, respite care, memory care, and Assisted-living.I visit a resident there who just turned 99 and started at the facility in respite care. I have visited her many times. each time I have come the front desk staff welcomes me with a smile and assist me with all of my needs.. Spring Mill is beautifully decorated and has many common areas for you to visit your friend or relative in if you don’t want to stay in their room.. They also have many activities for the residence to participate in. Many times that I’ve gone to visit my friend. I’ve had to go find her because Participates in all of the activities.The dining room is a focal point of the facility and has wonderful food. When you are visiting, you can have a meal, and it only cost 5 dollars.If you are looking for a facility for your family member II would highly recommend Spring Mill.
Rome Franklin
14:02 19 Apr 24
Abuse and neglect happen so much in that place.. residents get hurt and the families get lied to. That place is full of DRAMA. DON Ty Scott disrespects, and belittles not only her staff but the residents as well. She walks the halls with no smile and will go above and beyond to get rid of anyone who steps on her toes. (Reason they went over a year without a nursing director and can barley keep a memory care director) Only time she is nice to anyone outside of the business office is when the state or corporate is coming… like right now
Debbie D.
14:59 21 Mar 24
When a good friend of mine was diagnosed with dementia and could no longer care for herself, I started looking for memory care facilities. I researched and visited three facilities in the area and Spring Mill stood out head and shoulders above the others.Janine was the first person I met at Spring Mill and she is amazing! She answered every question I had, walked me through the memory care unit, introducing me to management, staff, and residents. She knows every resident personally and showed me all the facilities, activities, dining options, and rooms.Janine is so knowledgeable, personable, and accommodating! Her honesty, experience, and enthusiasm first sold me on Spring Mill. She took time on multiple visits and phone calls to guide me through the application and acceptance process and even personally helped me with the move-in! Janine put me at ease during a daunting and emotional process.Fast forward six months after my friend moved in and I am still so happy I chose Spring Mill! I am a frequent visitor and my friend is thriving at Spring Mill with their extraordinary care! They know her likes and dislikes and how to make her smile as well as what triggers her. Every staff member is very kind and efficient; they go above and beyond their extensive physical care of the residents, even stopping in my friend’s room to tell her a quick story about her favorite sports team, comb her hair before dinner, or give her a hug. They truly go above and beyond to maximize each resident’s quality of life.Spring Mill was the best possible life decision I could have made for my friend!
Craig Pavillard
18:03 15 Mar 24
Everyone at Spring Mill is always happy and inviting to its residents and their families. Janine D’Ambrosio helped us get through a difficult period with our mother. Amazing how much she knows about just about every resident and interacts with all of them. Really makes the facility feel like home!
Kristen Pavillard
23:20 04 Feb 24
I highly recommend Springmill in Phoenixville. My Mother-In-Law was recently placed here. This beautiful community provides specialized enriching activities, high level medical care, tenured staff and much more! I toured the lovely facility with Janine Dambrosio. She explained all of their wonderful programs and answered any questions I had. They even take such an interest in kids visiting and getting them involved! We even met a few dogs with wagging tails that greet you! If you have a loved one that needs a new home for memory care, look no further than Springmill in PHOENIXVILLE!
Mike Kathy
16:39 08 Jan 24
Feast of the Seven Fishes! Grazie! Great Job to Spring Mill and the staff. I don’t do many reviews, but I wanted to thank Monica and team for coordinating this dinner (and provide a little background on our experience at Spring Mill). The 7 fishes feast is a Christmas family tradition that my dad hasn’t been able to attend for the past few years. Thanks to the team at Spring Mill, 5 of us were able to join my parents for this incredible 3 course formal dinner.After my dad had some medical issues, we looked at many senior living/care facilities and none of them seemed right for him. We were seriously considering in home care, but the options were lacking in comparison to the senior communities (24/7 staff, meals, medical, etc.). I then decided to stop by Spring Mill while running errands around the Kimberton area. I was politely greeted by the receptionist and then given a brief overview and tour of the facility – the staff was very accommodating as I wasn’t expecting a tour on the weekend. I was then contacted by Janine, and we set a follow up visit where I could bring my mother. Janine took us through the facility and introduced us to the staff and tenants and showed us rooms and options. During our visit my mother met old friends and neighbors currently living at Spring Mill that she hadn’t seen in years. We could tell right away that this was the right place for my dad with a real local family atmosphere. We confirmed a room that day and moved my dad in soon after. My mother moved in a few months later and they both have been living happily at Spring Mill for about 1.5 years. I visit a couple times a week and can attest that the staff and management are always very caring and compassionate with my parents.
Denise Oneil
14:48 08 Jan 24
Janine and all the staff at Spring Mill are very helpful, kind and responsive. I believe the staff is what makes a senior living home a home and Spring Mill shows all of these qualities. I highly recommend Spring Mill as a number one choice! They are even building a chapel because that was one thing that was very important to my mom.
Michele Meinville fka Decerio
17:46 07 Jan 24
Janine is super helpful and extremely responsive. We narrowed our choice down to two facilities for our 89 yo mom. While Mom chose another facility, I was very impressed as the residents seemed happy and the staff was super friendly and responsive. Highly recommend.
Kellina Holt
04:41 12 Dec 23
I have visited Spring Mill for professional & networking events as well as to play music for the residents. Each time I come, the atmosphere is more like coming to someone’s home than a community. From the concierge to the maintenance staff to the kitchen staff and the directors, everyone goes out of their way to make the residents comfortable & happy, which feels so good to someone visiting. They always put together such creative events for the residents. On my multiple visits the last few years, there has always been an atmosphere of relaxed good times & a genuinely warm environment that comes from people who truly care about what they do for seniors & their families.
Mr, Craig
15:53 30 Nov 23
Visited my Uncle at Spring Mill over Thanksgiving. What a beautiful facility to walk into. Bright, alive and festive are just a few words that come to mind. The lobby area was full of people sitting in front of the fire place. Everyone was happy and welcoming. My uncle who is 90 considers Spring Mill home, he has so many friends and a beautiful space he calls home. Thank you Spring Mill for doing things right for the senior population.Sincerely,Craig
Michael Poole
15:42 30 Nov 23
Suzanne Biggs
21:03 28 Nov 23
Catherine Martsolf
13:15 30 Sep 23
Spring Mill was the bright light at the end of a long struggle to find a loving, caring, trustworthy home for my grandmother! The nurses and staff are outstanding and are a true gift from the heavens. We have so much peace of mind knowing she is safe with people with we trust. 10/10 stars.
Keith Chase
21:29 30 Aug 23
I would like to take this opportunity to provide some feedback on Spring Mill.The organization is outstanding in every aspect. It is very clear that leadership sets the tone, and that the compassion and care extended by all staff is consistently excellent.As a visitor, I am impressed by the consistency of cleanliness and the brightness of the community. I always feel welcome. Likewise, it is very easy to be a natural part of the team, showing care and kindness to the residents, because of the wonderful tone and culture that the organization has established, involving all, treating all with respect, kindness and dignity.I cannot think of a single area of the Spring Mill operation that is deficient. In fact, it’s unusual for any organization - public, private, nonprofit, educational, or faith-based - to be so strong across-the-board. Clearly, this is a reflection of good direction-setting by leadership, training of staff, quality assurance, feedback from residents, and their families and friends.It has been remarkable to watch how well and how quickly Spring Mill intakes new residents and makes them feel a part of the community.Further, and perhaps more remarkable is to see the way that residents are very respectful and caring for one another. Obviously, that kind of life giving and affirming environment is a function of the overall caregiving priority emphasized by Spring Mill leadership and lovingly carried out by staff.I could say much more, but will close with this testimony: as a society, it is extremely important that we value all people. Our society can sometimes undervalue those who are in the later years of their lives. Ironically, in other societies, those are the very people who get the most honor care and respect.Spring Mill provides the standard of excellent care, compassion and kindness for all residents, and extends the very same humanity to visitors.You are indeed a model organization, that many others could learn a great deal from in terms of the excellent job you do.Thank you for this opportunity to comment.
John Valerio
14:13 25 Aug 23
My grandmother was in need of immediate full time professional assistance as the help we were receiving while she was home just wasn’t enough. Janine at Spring Mill got us in almost immediately and worked with us on finding the perfect fit for my grandmother! It’s such a relief knowing she’s now being cared for around the clock with such helpful and caring individuals!
Lynne Frederick
17:11 04 Aug 23
Caring staff who get to know not only the resident but their family as well!
Nancy
20:34 22 Jul 23
What an amazing community. Toured with Janine a few weeks ago, what an angel. We unfortunately needed to go in another direction which the Spring Mill team helped us with. I would highly recommend this facility for anyone looking for senior living.