FREQUENTLY ASKED QUESTIONS (Click on question for answer)
1. What is "senior living" and how is it different from other living options"?
2. What sets Spring Mill apart from other similar communities?
3. Who owns Spring Mill Senior Living?
5. What is involved in the admissions process?
8. If my financial situation changes, what will happen?
9. What medical assistance is provided?
10. Do you provide Alzheimer's and/or dementia care?
12. What happens in case of emergency?
13. May I bring my own furniture?
14. Why do people choose Spring Mill over other communities?
1. What is "senior living" and how is it different from other living options?
"Senior living" is a new philosophy about retirement community living. At Spring Mill, we recognize that not all seniors require medical or personal assistance in their daily lives. These individuals may seek the security of a community where they can meet and engage with their peers in common interests and activities, live without the worries of some of the daily tasks like maintenance and transportation, but still maintain their independence. (return to top)
Many "personal care" facilities may only offer programs targeted towards seniors that require certain levels of medical care and/or daily assistance. At Spring Mill Senior Living, you can live as independently as you want, for as long as you want, with the security of knowing that help is easily available, but only if you need it. And services can be modified as your needs change, without changing your surroundings, or friends. (return to top)
2. What sets Spring Mill apart from other similar communities?
Our range of services is the most comprehensive selection of options available under one roof. By offering these types of options in one facility, we can help reduce the stress, confusion, and/or anxiety of moving from place to place as your level of care may increase. (return to top)
3. Who owns Spring Mill Senior Living?
Spring Mill Senior Living is owned and operated by Vantage Point Retirement Living, LLC, located in Exton, PA. Since 1992, the company has been involved in ownership, development and operation of assisted living residences and retirement living communities in Pennsylvania, Delaware, and Maryland. Furthermore, the principals have been involved in the senior housing and healthcare-related fields for almost three decades. A deep belief in providing seniors with choices, options, security, and exceptional support has been a driving force in their life-long commitment. (return to top)
4. It sounds like Spring Mill is a unique community with a lot of conveniences. Should I expect to pay more than some of the other retirement communities which offer fewer services?
Absolutely not. In addition to offering a uniquely comprehensive array of services and beautiful surroundings, Spring Mill is dedicated to providing value. Our prices are very competitive and may even be lower than other communities in the area. We encourage you to compare. We think you'll find that Spring Mill provides better value with a larger range of services and amenities than many other retirement communities. (return to top)
5. What is involved in the admissions process?
Our marketing director and resident services director will guide you throughout the process. We will communicate with your physician to obtain necessary medical paperwork. After reviewing this information, we will proceed with a nursing assessment, which is a very simple process. Then, we will review a complete contract, with our full disclosure statements, with you and/or your family. Throughout the process, we will work in partnership with you and/or your family and welcome all of your questions. (return to top)
6. How are fees determined?
All of our residents receive our "hospitality services" for the standard fee. Beyond that, you will only be charged based on your personalized service plan, which will be developed based on your individual needs. (return to top)
7. What if my spouse needs more assistance, but I'm still capable of living independently? Do I have to pay for personal care services for both of us?
No. That's just the kind of situation that Spring Mill is uniquely set up to accommodate. Because we don't force our residents into a category, we can accommodate needs across the continuum of lifestyle options, even when you and your spouse have different needs. You'll be able to live together in a beautiful apartment, and arrange for the services that each of you need. (return to top)
8. If my financial situation changes, what will happen?
As in every aspect of Spring Mill Senior Living, we want to work in partnership with you and your family. We encourage you to talk to us about your changing financial situation, so that we may help to guide you in your options. (return to top)
9. What medical assistance is provided?
Our staff consists of Licensed Practical and Registered Nurses who provide care 24 hours a day, seven days a week. These nurses are directly involved with all aspects of your healthcare. They distribute and monitor medications, chart all medical notes, and interact with physicians and medical care partners to provide you with a well-rounded plan of care. Additional medical assistance is available based on individual need, as determined by your personal service plan. (return to top)
10. Do you provide Alzheimer's and/or dementia care?
Yes, Spring Mill offers the most comprehensive care in the area, including specialized care for residents with memory impairments. Our Compass Program offers trained professionals and a structured and supportive program to foster as much independence as possible within a safe and comfortable setting. (return to top)
11. I still live in my own home but some pending surgery will require some personal and therapeutic assistance during my recovery period. Can Spring Mill provide that level of care?
Yes, Spring Mill offers short-term stay options through their Respite Care program and can provide whatever level of care and/or conveniences you may need during that critical recovery time. (return to top)
12. What happens in case of emergency?
Spring Mill provides each resident with a state-of-the-art monitoring pendant or wristband. If you need immediate attention relating to any emergency, all you have to do is push the button located on the device. Our emergency response system is among the latest in new technologies. (return to top)
13. May I bring my own furniture?
Absolutely. We encourage new residents to surround themselves with personal belongings, photos, and memorabilia. We celebrate individuality and the varied interests and personalities that become a part of our community. (return to top)
14. Why do people choose Spring Mill over other communities?
Spring Mill Senior Living stands out as the area's premier community of its kind, offering the most comprehensive suite of services and amenities at a very competitive cost, the most spacious living spaces in the area, and quality care including access to on-site rehabilitation services and nurses available in the community around the clock. In every aspect of the lifestyle and services we offer to our residents, Spring Mill prioritizes pride, honesty, attention to detail, and individuality. We think you'll agree. (return to top)
